Privacy Policy

Effective Date: January 1, 2026 | Last Updated: January 1, 2026

This Privacy Policy explains how TRIVIO TECHNOLOGIES PRIVATE LIMITED (“Nene Live”, “we”, “us”, “our”) collects, uses, shares, and protects information when you use the Nene Live application and related services (the “Services”).

Table of Contents

1. Scope of This Privacy Policy

This Privacy Policy applies to the Nene Live mobile application, websites, H5 pages, APIs, and related services (collectively, the “Services”). By downloading, accessing, or using the Services, you agree to this Privacy Policy. If you do not agree, please do not use the Services.

2. Information We Collect

2.1 Information You Provide

  • Account information: Username/nickname, profile photo/avatar, bio.
  • Contact Information: Phone number or email address (depending on your chosen sign-up method).
  • Demographics: Age / date of birth or age confirmation (for safety and compliance), and optional gender.
  • User Content: Content you create or share (e.g., live streams, comments, messages, images, videos, audio).
  • Support Data: Customer support communications and any information you choose to provide.

2.2 Information Collected Automatically

  • Device Information: IP address, device type/model, device manufacturer, operating system, app version.
  • Device Identifiers: We collect the Google Advertising ID (AAID) and other device identifiers to provide app functionality, perform analytics, prevent fraud, and measure the effectiveness of our marketing campaigns (attribution).
  • Network Data: Network type, carrier, language, time zone.
  • Usage Data: Features used, session duration, interactions, and crash logs.

2.3 Live Streaming & Communications Data

  • Live video and audio streams
  • Chat messages (public rooms and private messages)
  • Comments, reactions, gifts, and room interaction data
  • Moderation signals and enforcement logs (e.g., reports, warnings, bans)

2.4 Location Information

We collect approximate location (country/region/city) based on IP address for localization, fraud prevention, and legal compliance. We do not collect precise GPS location unless you explicitly grant permission in your device settings.

2.5 Cookies, SDKs & Third-Party Tracking

We use cookies, SDKs, and similar technologies. We may share unique device identifiers with third-party partners to perform analytics, and improve the Services. These partners are not permitted to use data for advertising or tracking users across apps or services.

Important: Content shared publicly in Nene Live (such as live streams or public comments) may be visible to other users and, depending on your settings, may be shareable.

3. How We Use Information

We use information we collect to:

  • Provide, operate, and maintain the Services
  • Create and manage accounts and authenticate users
  • Enable live streaming, chat, gifting, and social features
  • Personalize content and recommendations
  • Detect and prevent fraud, spam, abuse, and illegal activity
  • Moderate content and enforce community rules
  • Improve performance, troubleshoot issues, and develop new features
  • Communicate with you (e.g., service messages, updates, support)
  • Comply with legal obligations

5. Content Moderation & Safety

To keep Nene Live safe, we review, monitor, and moderate content and user behavior using both automated systems and human review. We may remove content, suspend accounts, or terminate access for violations of our rules or applicable law.

6. AI, Automation & Risk Control

We use automated systems (including AI-based tools) to detect spam, fraud, and harmful content. Significant enforcement decisions may involve human review where required by law.

7. User Content & Rights

7.1 Ownership & License

You retain ownership of your User Content. By posting content, you grant Nene Live a worldwide, non-exclusive, royalty-free, sublicensable, transferable license to use, display, reproduce, and distribute your content in connection with the Services.

7.2 Live Stream Recording

You acknowledge that live streams may be recorded and stored for moderation, safety, and legal compliance purposes.

8. Wallet & Payments

We do not store full payment card details. Transactions are processed by third-party platforms (e.g., Google Play, Apple App Store) or authorized payment providers. We retain transaction records (Order ID, amount, time) for support and compliance.

9. Sharing & Disclosure

We do not sell your personal information. We may share information with:

  • Service Providers: For hosting, analytics, moderation, and support.
  • Legal Authorities: If required by law, court order, or to protect safety.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets.

10. International Transfers

Your information may be processed or stored in servers located outside your country of residence. We implement appropriate safeguards to protect your data during such transfers.

11. Data Storage & Retention & Breach

We retain personal information only as long as necessary to provide the Services and for legitimate business purposes (such as fraud prevention and legal compliance). Backups are retained for a limited period for disaster recovery before being overwritten.

Account data: Retained while account is active + 90 days after deletion- Transaction records: 7 years (for tax/legal compliance)- Moderation logs: 1 year- Backup data: 30 days before permanent deletion.

Data Breach Notification: In the event of a data breach affecting your personal information, we will notify affected users within 72 hours and take immediate remedial action.

12. Security

We use reasonable administrative, technical, and physical security measures to protect your information. However, no method of transmission over the internet is 100% secure.

13. Your Rights & Choices

13.1 Account Deletion (Mandatory)

You have the right to delete your account and associated data at any time.

Upon request, your account will be deactivated immediately, and your data will be permanently deleted after a grace period (subject to data we must retain for legal or fraud prevention purposes).

13.2 Other Rights

Depending on your location, you may have the right to access, correct, or download your data. Contact us at the email below for assistance.

14. Children’s Privacy

Nene Live is strictly intended for users 18 years of age and older. We do not knowingly collect personal information from individuals under 18. If we discover that we have collected personal information from a minor under 18, we will delete it immediately.

15. Third-Party Links

The Services may contain links to third-party websites. We are not responsible for their privacy practices.

Cloud Sever:Tencent Cloud- Payment Processing: Google Play/Apple In-App Purchase- Cloud Storage:Tencent Cloud COS

16. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this policy will reflect the effective date of the changes.

17. Contact Us

If you have questions regarding this Privacy Policy, please contact us at:

18. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of Pakistan, without regard to its conflict of law provisions. Any disputes arising under this policy shall be resolved in the courts of Pakistan.

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